Privacy policy

Last updated: March 3, 2026

Olmium.com operates this website and online store (the “Services”). Throughout this Privacy Policy, “we”, “us” and “our” refer to Olmium.

This Privacy Policy describes how we collect, use, process, and disclose your personal information when you visit, use, or make a purchase from our website, or otherwise communicate with us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means any information that identifies or can reasonably be linked to an individual.

We may collect and process the following categories of personal information:

  • Contact details (name, billing address, shipping address, email address, telephone number)

  • Order information (products purchased, personalisation details, transaction data)

  • Payment information (processed securely via our payment providers)

  • Account information (if you create an account)

  • Communications (messages, customer service enquiries)

  • Device information (IP address, browser type, cookies, usage data)

  • Marketing preferences

Personal information does not include anonymised or de-identified data.

2. Personalisation Data

Where you provide personalisation details as part of an order (such as names, dates, custom text, images, or design instructions), this information is processed solely for the purpose of producing, fulfilling, and delivering your order in accordance with our contractual obligations to you.

We do not use personalisation details for unrelated marketing purposes.

3. How We Collect Your Information

We collect personal information:

  • Directly from you when you place an order, contact us, or create an account

  • Automatically through cookies and similar technologies when you use our website

  • From Shopify and service providers who assist us in operating our store

  • From payment processors and delivery partners

4. How We Use Your Personal Information

We use your personal information to:

Provide and Fulfil Orders

  • Process payments

  • Produce and deliver your order

  • Provide order updates

  • Manage returns and exchanges

Communicate With You

  • Respond to enquiries

  • Provide customer support

  • Send service-related emails

Marketing (Where Permitted)

  • Send promotional emails (you may unsubscribe at any time)

  • Show relevant advertisements

Improve and Secure Our Services

  • Analyse website usage

  • Prevent fraud

  • Protect our business and customers

Legal Obligations

  • Comply with applicable laws

  • Respond to lawful requests

5. Legal Bases for Processing (UK & EU Customers)

Where applicable under UK GDPR and EU GDPR, we process personal information on the following legal bases:

  • Performance of a contract (to fulfil your order)

  • Compliance with legal obligations

  • Legitimate interests (such as improving our services and preventing fraud)

  • Your consent (for marketing communications where required)

6. How We Share Personal Information

We may share personal information with:

  • Shopify (our e-commerce platform provider)

  • Payment processors

  • Shipping and fulfilment providers

  • IT and marketing service providers

  • Professional advisers where required

We only share information necessary for the relevant purpose.

We do not sell your personal information.

7. Relationship with Shopify

Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products.

Shopify may process personal information in order to provide and improve its services. You can learn more about how Shopify processes personal information at:
https://privacy.shopify.com

8. International Transfers

As we operate internationally, your personal information may be transferred to and processed in countries outside your country of residence.

Where personal data is transferred outside the UK or European Economic Area (EEA), we rely on recognised legal safeguards such as:

  • Standard Contractual Clauses

  • Adequacy regulations

  • Other lawful transfer mechanisms

9. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil your order

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Retention periods vary depending on the nature of the data and legal requirements.

10. Your Rights

Depending on your location, you may have the following rights:

  • Right of access

  • Right to correction

  • Right to erasure

  • Right to restrict processing

  • Right to data portability

  • Right to object to processing

  • Right to withdraw consent (where processing is based on consent)

We may need to verify your identity before processing requests.

UK Customers

If you are located in the United Kingdom, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters:
https://www.ico.org.uk

EU Customers

If you are located in the European Economic Area, you have the right to lodge a complaint with your local data protection authority.

11. Children's Data

Our Services are not intended for children under 16.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

12. Security

We implement appropriate technical and organisational measures to protect your personal information.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated “Last updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

📧 info@olmium.com
📍 111 New Union Street, Coventry, England, CV1 2NT, United Kingdom

For the purposes of applicable data protection laws, Olmium is the data controller of your personal information.